Customer service

Service Hotline

We are characterized by professionalism, reliability, and effectiveness. We are there for you. 

Fault messages online

You have a mechanical or electrical fault on your machine?

Then simply log on to iXworld and issue a service message quickly and easily in your account area.
Our service staff will contact you promptly.
In order to help you in the best possible way, it is necessary to state the machine number of your INDEX or TRAUB machine.

You are also welcome to contact our service directly by phone at +49 (0) 711 3191-600.


Secure your productivity – periodic maintenance

Even after the purchase of your machine, it is still our goal to ensure that it operates perfectly. Based on our years of experience, we recommend that you perform preventive maintenance. Through regular maintenance carried out by our qualified staff, you avoid time-consuming machine failures.  

Your benefits of maintenance done directly by the lathe manufacturer:

  • Minimization of machine failures/downtimes
  • Exclusive use of genuine spare parts of the lathe manufacturer
  • Early recognition of stoppages caused by wear
  • Avoidance of follow-on damage
  • Assured production conditions
  • Full cost control thanks to attractive package prices
  • Extended lifetime of the machine
  • Higher resale value


In addition, we offer fully equipped maintenance packages matched to your INDEX or TRAUB turning machine.